Anna,
Your dream contains several symbols that point to personality aspects or issues. The hotel, the ticket and passport are symbols that often represent personality transformations/changes or self discovery. The slow burning flame may symbolize passion/desire to achieve these changes. It is something that may be occupying your conscious thoughts.

But there is something preventing success in this venture. Old aspects must be accepted in order for you to progress. It will require personal effort to achieve, it won't come easy {stairs instead of elevator}. The tourists may represent exploring new possibilities, their having the needed papers a sign this is something you need/want to do. There is a feeling your time is limited in this endeavor. It is a slow process. You are needing to leave the old self, old ways of looking at things behind, put your past into a proper perspection.

Are you going through personal and/or emotional changes? The dream does seem to be pointing to emotions pertaining to changes in your life, leaving the old and finding something new.

Jerry